Customer Service

  • Up to 6 month lay-by period **
  • GST and VAT free for customers travelling from overseas
  • High security and insurance for all national and international deliveries
  • Lifetime complimentary clean and check of all diamonds, jewellery and settings to ensure each piece is structurally sound.
  • International grading certificates
  • Certificated of Ownership provided for items over $2,000

Stefan Diamond Upgrade *

* Purchase any Stefan piece with a diamond size of 0.25ct or more and have the option to return in future years to upgrade your diamond: the new purchase must be at least 50% greater in dollar value than the traded in diamond. The full purchase price paid for the original will be deducted from the new piece. This No Loss Diamond Upgrade Policy only applies to diamond jewellery purchased from Stefan with a minimum carat weight of 0.25 per stone. The diamond must be in perfect condition and must be approved by our gemologist for authenticity. Does not apply to sale items.

** A payment option that enables you to secure your desired Stefan creation by making regular minimum monthly payments over 6 month period.