Customer Service
- Up to 6 month lay-by period **
- GST and VAT free for customers travelling from overseas
- High security and insurance for all national and international deliveries
- Lifetime complimentary clean and check of all diamonds, jewellery and settings to ensure each piece is structurally sound.
- International grading certificates
- Certificated of Ownership provided for items over $2,000
Stefan Diamond Upgrade
Our "No Loss" Diamond upgrade allows you at any time to trade up a new creation featuring a larger Stefan Diamond without any loss from what you previously paid for your original Stefan diamond.
Upgrade Terms & Conditions
- The diamond traded, must have a 0.50ct minimum carat weight and must have been purchased from Stefan Diamonds
- The diamond must be in perfect condition with all original certificates, and must be approved by our gemmologist for authenticity
- The new diamond purchase must be at least 50% greater in dollar value than the diamond being traded in
- Only one Stefan diamond can be used towards an upgrade at any one time
- The full purchase price paid for the original diamond will be deducted from the price of the new diamond, less the amount paid for the original setting or mount
- Does not apply to sale items or diamonds from our website
- Please contact us on (08) 9485 2882 for more information
* A payment option that enables you to secure your desired Stefan creation by making regular minimum monthly payments over 6 month period.
Customer service
The Stefan promise
Every Stefan piece comes with the services and care of a family jeweller, long after you leave the boutique.
Lay-by
Secure your piece today with a lay-by of up to 3 months.*
Tax-free for travellers
Travelling from overseas? Your purchase is free of GST and VAT.
Insured delivery
Every delivery, national or international, is sent with high security and insurance.
Lifetime clean & check
A complimentary clean and check of your diamonds, jewellery and settings, for life, so every piece stays structurally sound.
Grading certificates
Our diamonds come with international grading certificates.
Certificate of ownership
Every piece over $2,000 comes with a Certificate of Ownership.
* Lay-by lets you secure your Stefan creation with regular minimum monthly payments over a 3 month period.
Stefan diamond upgrade
Trade up, never down
With our "No Loss" Diamond Upgrade, you can trade up at any time to a new creation with a larger Stefan diamond, without losing anything you paid for your original Stefan diamond.
We're here for you