Australia

Every order within Australia ships free of charge.

Once your payment has been received, your order is dispatched within up to three business days, and a tracking number is emailed to the address on your order so you can follow it at any time. Please note we can't accept responsibility for delays in transit caused by the freight provider.

International

Orders sent outside Australia carry a flat shipping fee of $25.00 AUD.

International purchases are free of Australian taxes, but don't include any overseas customs duties or taxes. We recommend checking with your local customs office for any fees that may apply.

Please allow up to 10 business days for delivery once you've received our dispatch email.

Important notice

Delivery times are approximate, and we can't be held responsible for delays caused by freight providers. Please check your delivery address carefully: we also can't be held responsible for items that can't be delivered because an address was entered incorrectly or isn't recognised by the freight provider.

Cancellations

You can cancel your order within 24 hours of placing it, and the amount will be issued as store credit. After 24 hours, orders can no longer be cancelled and will be processed as placed. Bespoke pieces are final sale and can't be returned.

To cancel, please email mydiamonds@stefandiamonds.com as soon as possible.

Our return policy

Your happiness matters to us. If you're not satisfied with your purchase, or simply change your mind, you can request store credit within 7 days of receiving your item.

We're unable to accept returns or exchanges on items that have been customised, engraved, worn, used, altered or damaged. Stefan Diamonds may refuse any return or exchange if an item appears damaged or shows signs of wear, at our sole discretion.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

If a product has a major fault, isn't of acceptable quality, isn't fit for its intended purpose, or doesn't match its description, you may be entitled to a repair, replacement or refund under the Australian Consumer Law.