Refund Policy
RETURNS & EXCHANGES POLICY
TERMS & CONDITIONS
ALL SALES ARE FINAL AND WE DO NOT ACCEPT RETURNS
Stefan Diamonds will allow cancellations within 24 hours of placing an order, but cancellations will be issued as store credit. After the initial 24-hour period, cancellations are not allowed, and orders will be processed as placed. Please note that all bespoke pieces are final sale and cannot be returned.
Please email mydiamonds@stefandiamonds.com as soon as you can if you wish to cancel your order.
Our Return Policy
At Stefan Diamonds, we pride ourselves on high customer satisfaction. If, however, you are not satisfied with your purchase, or simply change your mind, you may request a store credit from us within 7 days of receipt of your item.
We cannot, however, process exchanges or returns on items that have been customised, engraved, worn, used, altered or damaged. Stefan Diamonds reserves the right to refuse any return or exchange if the item appears to be damaged or shows signs of wear, which is judged at the sole discretion of Stefan Diamonds.
TERMS & CONDITIONS
ALL SALES ARE FINAL AND WE DO NOT ACCEPT RETURNS
Stefan Diamonds will allow cancellations within 24 hours of placing an order, but cancellations will be issued as store credit. After the initial 24-hour period, cancellations are not allowed, and orders will be processed as placed. Please note that all bespoke pieces are final sale and cannot be returned.
Please email mydiamonds@stefandiamonds.com as soon as you can if you wish to cancel your order.
Our Return Policy
At Stefan Diamonds, we pride ourselves on high customer satisfaction. If, however, you are not satisfied with your purchase, or simply change your mind, you may request a store credit from us within 7 days of receipt of your item.
We cannot, however, process exchanges or returns on items that have been customised, engraved, worn, used, altered or damaged. Stefan Diamonds reserves the right to refuse any return or exchange if the item appears to be damaged or shows signs of wear, which is judged at the sole discretion of Stefan Diamonds.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
Where a product has a major fault, is not of acceptable quality, is not fit for its intended purpose, or does not match its description, you may be entitled to a repair, replacement or refund in accordance with your rights under Australian Consumer Law.